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https://aka.ms/AzureEngineer 日本マイクロソフト サポート情報 = Azure Identity サポート チーム https://aka.ms/jsupport https://github.com/jpazureid 日本マイクロソフトの福利厚生や社員インタビューが掲載されたキャリア採用情報は、下記URLよりご確認下さい。 Passion for our technologies and passion for our customers/partners Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit Demonstrate logical and critical thinking, strong communication skills and ability to develop strategic on-going customer relationships Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through tangible, creative troubleshooting Minimum of 3 years IT experience and demonstrate aptitude for providing superior customer service in politically charged environment Knowledge related to OAuth, OpenID Connect, WS-Federation and SAML. Troubleshooting skills in network and DNS. Troubleshooting skills in AD FS (Active Directory Federation Services). Korean : fluent in reading, writing and speaking. Both Japanese or/and English (See details below) 韓国語での顧客コミュニケーションが可能な方。 英語もしくは日本語についても業務での技術文書の読み書き、社内でのコミュニケーションが日常的に発生します。 Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners - Scope a customer's issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Collaborate with management and engineering to resolve service issues. Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Document your technical work and research in detailed and comprehensive manner. - Prioritize your work to accomplish the most important and urgent requests first. Support of critical cases may arise outside of standard working hours on an as-needed basis (1-2 times per month). Support of critical cases may arise outside of standard working hours on an as-needed basis (1-2 times per month).