Description

Job Title: Learning Delivery Coordinator Level: Associate – Level 1 Location: Dublin, Ireland Available for work permit sponsorship: No Business Area: CBS (Core Business Services) Contract Type: 12 - Month Fixed Term The Talent Team sits within our Core Business Services (CBS) function, providing crucial support to EY Ireland’s 5000 employee strong workforce. The team is involved in every stage on the employment cycle; from attracting talent to supporting them on their career journey. Our primary focus is to create an extraordinary place for individuals to create their future and have a challenging and rewarding career however long they choose to stay with us. We do this by collaborating with the business in leveraging our talent, building out an engagement culture, challenging ourselves and focusing on innovation. You can discover where you want to go and seek out the experiences, learnings, skills, and relationships that will shape your career and beyond and be inspired by great leaders so you can lead and inspire others throughout your career journey. The Opportunity EY has a great opportunity for an early career Learning Delivery Coordinator to join our Talent & Organisation Development Team (T&OD) in our Dublin office. This role is focused on the practical coordination and deployment of learning, with a strong emphasis on face-to-face learning events, classroom readiness and learner experience across EY. The successful candidate will support learning activity across a variety of portfolios, working closely with Talent Development leads, facilitators, internal stakeholders and external providers to ensure sessions are well planned, professionally delivered and accurately recorded. Your key responsibilities The role will support the coordination, deployment and on-the-day delivery of T&OD learning programmes across EY Ireland, ensuring learning sessions are organised, learner-focused and delivered in line with agreed processes. Responsibilities include: • Coordinate assigned learning sessions, including scheduling, learner communications, nominations, attendance capture, evaluations and follow-up activity. • Support face-to-face delivery by preparing rooms, materials, technology, facilitator requirements and learner resources in advance of each session. • Provide professional support to learners, facilitators, Talent Development colleagues, internal stakeholders and external providers. • Maintain accurate learner and programme records, including operational trackers, shared mailbox actions and relevant learning system updates. • Support appropriate storage and organisation of learning materials, attendance information and programme evidence for reporting and compliance purposes. • Assist with virtual or blended learning elements where required, including Teams set-up, digital resources and liaison with the offshore Virtual Producer team. • Identify and escalate delivery risks, capacity constraints, technology issues and learner experience concerns in a timely and solutions-focused way. Skills and attributes for success • Demonstrate strong organisation and attention to detail when managing learning activity, learner information and delivery timelines. • Build positive working relationships through clear communication, reliable follow-through and professional stakeholder support. • Remain calm, practical and solutions-focused when supporting live delivery or responding to changing priorities. • Use learning systems, Microsoft Office tools, shared mailboxes and trackers accurately to support effective coordination and reporting. • Apply a strong service mindset to create a positive, inclusive and well-organised learner experience. • Collaborate effectively across teams, adapt to changing priorities and contribute ideas that improve learning delivery processes. To qualify for the role, you must have: • Strong coordination skills gained through learning programmes, workshops, events, meetings or similar structured activities. • Ability to support face-to-face delivery, including session preparation, learner support, logistics and follow-up. • Confident stakeholder communication skills, with the ability to work effectively with participants, facilitators, internal teams and external providers. • Good working knowledge of Microsoft Office tools, including MS Teams, PowerPoint, Excel and Outlook. • Ability to maintain accurate records, trackers, shared mailboxes and learner information in line with agreed processes. • Strong organisation, follow-through and service delivery skills in a team-based environment. Ideally, you’ll also have • Previous exposure to learning delivery, events or programme deployment in a professional services, corporate or complex stakeholder environment. • Familiarity with SuccessFactors or another learning management system. • Exposure to learner communications, attendance tracking, evaluation reporting, evidence collation or learning compliance activity. • A relevant qualification or demonstrated interest in Human Resources, Learning and Development, Business, Events or Project Coordination. What working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: • Support and coaching from some of the most engaging colleagues around • Opportunities to develop new skills and progress your career • The freedom and flexibility to handle your role in a way that’s right for you All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: • Pension • Maternity & Paternity leave • Discounted health insurance • Bike to work Scheme • Web Doctor - Free unlimited online GP consultations for you and your family • Recognition Awards • The purchase of additional annual leave • Cash incentives for referrals • Hybrid Working • Work Mobile • Free Gym membership • TECH MBA paid by EY • Travel Pass • Wellness rooms Available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. Career Progression • When you join EY, you will be supported to ensure that you are enhancing your skills from day one. • Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. • As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. • Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. • Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. • We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. Are you ready to shape your future with confidence? Apply today. IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.