Description

Reporting to the OTC Manager, you will be responsible for the OTC processes in several markets, working closely with customer services and finance to ensure a successful OTC strategy. We offer the opportunity to work within a culture of highly motivated, talented individuals who are dedicated to the Company's Vision and objectives. We are seeking an individual with experience in a fast-paced working environment with proven ability to multitask yet remain focused on key priorities. Position Specific Job Requirements: • Activities will primarily include, but not limited to, Cash Application, Customer Master Data Maintenance, Manual Transaction entry and Pricing Adjustments, in addition to other tasks. • Support several Legal entities across ACE. • Participation in SAP implementation project as required as well as Continuous Improvement initiatives as directed by management. • Develop an understanding of the OTC model to deliver a best-in-class service supporting our markets. • Interface and build relationships with customer service, finance, and credit team members within the GFS and across EMEA • Meet individual objectives and contribute to the achievement of the teams’ overall objectives. • To deliver excellent standard of customer service in all respects of the role. • Ownership of KPI delivery, and improvements where required, on a monthly basis. • Compliance with SOX requirements. • Compliance with SPA (Service Partnership Agreement) in place with each market. • Ensure Company Policies and Procedures are adhered to. • Support Internal and External Audit. • Support Ad Hoc requests as required. Knowledge, experience, competencies • The person we seek will be an experienced Order to Cash individual with experience in a multi-national corporation. They should be a team player, with the ability to work well with people at various levels locally and globally. • A positive, enthusiastic, can-do attitude and flexible approach to work • ERP experience in Oracle and/or SAP • Minimum 2-4 years Accounts Receivable/ Order to Cash experience, preferably in a Shared Service Centre environment. • Excellent written and verbal communication skills, at ease speaking to all levels of the organization. • Proficiency with Microsoft tools (Excel, PowerPoint, Outlook, and Word) required • Excellent customer service skills. • Attention to detail and accuracy required. • Self-directed problem solver and ability to suggest solutions. • The person we seek should be able to communicate effectively in English. An additional European language or languages would be beneficial. Specific Education Experience Requirements: • 3rd level Finance / Business degree