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You will be accountable for providing an outstanding technical support experience to our Japan business customers. From problem identification to full resolution, you will own and investigate your cases over the phone and Web. You will collaborate your cases with your colleagues in Japan and Global or involve subject matter experts, or escalate to Engineering (Product Groups) or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. 4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting Experience working with Azure OR another cloud or virtualization provider, or equivalent technology. Windows or Linux System Administration/Virtualization Windows scripting or PowerShell, linux bash scripting Familiarity with Active Directory, Security, OS Internals concepts Understanding of Virtualization concepts and virtual system administration Experience with Hyper-V or VMWare configuration and administration Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp. Understanding of Storage technologies (cloud and/or on premises) Understanding of RDP/SSH Japanese: Fluent verbal and written communication skills. English: Business-level verbal and written communication skills. Degree in Computer Science, Information Systems, Engineering or equivalent. Experience in building business systems using windows and linux on Azure and the following Azure services: You approach things with a growth mindset with a genuine desire and motivation to learn and develop yourself. You embrace challenges and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win. You love customers and are obsessed with them - a genuine desire to help under challenging circumstances and work with a sense of urgency. Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity. You are able to handle multiple customer issues and effectively balance your priority need. Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems. Handle high pressure situations well - maintain calm and composure on stressful situations is a must.